Legal

Privacy Policy

Effective date: 13 March 2025

This Privacy Policy explains how Epic Global Limited ("Epic Global", "we", "our", or "us") collects, uses, discloses, and safeguards information about you when you use our websites, products, and mobile applications (collectively, the "Services"). By using the Services, you agree to our collection and use of information in accordance with this Policy and applicable laws in the Hong Kong Special Administrative Region (HKSAR).

1. Information We Collect

We collect information in the following ways:

  • Information you provide: such as name, email address, phone number, messages, and any other information you submit via forms or accounts.
  • Automatic data: device information, IP address, approximate location, app usage, crash logs, diagnostics, and cookies or similar technologies on the web.
  • Third‑party sources: where permitted by law, we may receive information from app stores, analytics providers, or partners.

2. How We Use Information

We use information to:

  • Provide, operate, maintain, and improve the Services;
  • Communicate with you, including responding to enquiries and providing support;
  • Personalise content and measure performance;
  • Detect, prevent, and address fraud, abuse, and technical issues;
  • Comply with legal obligations and enforce our Terms of Service.

Where applicable, we process personal data on the basis of: (a) your consent; (b) performance of a contract; (c) compliance with a legal obligation; and/or (d) our legitimate interests, such as ensuring and improving the security and performance of the Services.

4. Sharing of Information

We do not sell your personal information. We may share information with:

  • Service providers who perform services on our behalf (e.g., hosting, analytics, customer support) under appropriate confidentiality obligations;
  • Affiliates and partners where necessary to provide the Services;
  • Law enforcement or regulators when required by law or to protect rights, safety, or property;
  • Business transfers in connection with mergers, acquisitions, or asset sales.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the nature of the data and applicable laws.

6. International Data Transfers

Your information may be processed and stored in countries outside your jurisdiction. Where required, we implement appropriate safeguards to protect your information in accordance with applicable laws.

7. Security

We implement reasonable technical and organisational measures designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Subject to applicable laws, you may have rights to access, correct, update, or delete your personal information; object to or restrict certain processing; and request data portability. To make a request, please contact us using the details below. We may need to verify your identity before acting on your request.

9. Cookies & Similar Technologies

We use cookies and similar technologies to operate the website, remember preferences, and analyse traffic. You can manage cookies through your browser settings. Disabling cookies may affect the functionality of certain features.

10. Children’s Privacy

Our Services are not directed to children under the age required by local law (e.g., 13 or as otherwise defined). We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to delete such information.

The Services may contain links to or integrate with third‑party websites, apps, or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the effective date above. Your continued use of the Services after changes become effective constitutes your acceptance of the updated Policy.

13. Contact Us

If you have questions or requests regarding this Policy, please contact us: